Frequently Asked Questions

Frequently Asked Questions by Providers

This depends on the compound. Compounds are made specifically for you and scheduled into our system once we receive payment. Most Rxs can be processed within 24-48 hours; ready to ship or pickup within that time if we receive the Rx from the prescriber+payment from the patient Mon-Thurs. We are not open on the weekends so cannot ship on Sat/Sun. We will let you know an approximate time for your Rx once we receive payment.

We no longer accept insurance because we have found that in reality, most insurance companies do not actually cover compounded medications after they are submitted. And, in our experience, when the Rx did go through on insurance, the copay was more than we would charge without insurance, which was not fair to the patients. As many businesses are right now, we also are short-staffed, and it was taking up too much of our staff time to get 99.9% rejections; we needed those key employees to maintain our workload.

*Compounding pharmacies that say they accept insurance will often let patients know that it is common for insurance to reject compounds, or they will later call them telling them it was rejected. In reality, patients end up paying a fair cash price for compounded Rxs whether the pharmacy accepts insurance or not.

We can provide Universal Claim Forms that may be submitted to your insurance company for reimbursement. 

See above: How long does it take my patients to receive their compounded Rx?

Once we receive a new Rx, we must contact the patient to verify the information and collect payment before we schedule their compounding process.

Sometimes, things slow this process down that your office is not aware of at the time.

  • The patient does not answer our repeated calls or texts for initial contact; we cannot start compounding without payment and demographic verification
  • We were not given the correct patient contact info
  • The pharmacist must talk to someone at the prescriber office(example: some problem with Rx) and we are waiting on a callback

We ship vitamins and OTC products to all states.

Prescription medications

We are licensed to fill and ship prescription medications to the following 12 states:

  • Connecticut
  • Delaware
  • Florida
  • Kentucky
  • Maryland
  • Massachusetts
  • Minnesota
  • New Jersey
  • New York
  • Ohio
  • Pennsylvania
  • Rhode Island

View our shipping areas here »

Town & Country Compounding is compliant with USP 800, USP 797 and 795

Town & Country Compounding has been inspected by the NJ State Board of Pharmacy and National Association of Boards of Pharmacy (NABP) in addition to accreditation inspections. We are also accredited by ACHC for sterile compounding, non-sterile compounding, nursing and home infusion.

We are required by NJ and our accreditation organization to have a company come in and certify our cleanrooms twice yearly.

In addition to what is required, we also contract our own independent CETA (controlled environment testing association) professional to do additional surface and active air sampling more often than is required.  We also perform additional fingertip testing of personnel beyond the minimum requirement of USP 797.

Read more information about our Sterile Compounding Labs »

Learn about clinical trials »

Yes as long as they are labeled for individual patients.

Frequently Asked Questions by Patients

Compounding is the creation of a pharmaceutical preparation-a drug-by a licensed pharmacist to meet the unique needs of an individual patient (either human or animal) when a commercially available drug does not meet those needs.

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Regular retail pharmacies typically do not compound complicated medications. We are specialists in compounding.You have prescribed a compounded medication, a customized formula specifically for you. Our pharmacy specializes in making compounded prescriptions, it’s all we do. It takes special training and skill, and traditional pharmacies can only make the most basic compounds. We are trained experts in compounding. it’s like when you go to the doctor if you need to see a specialist vs your regular doctor. We are the specialists

We no longer accept insurance because we have found that most insurance companies usually do not cover compounded medications after they are submitted. And, in our experience, when the Rx did go through on insurance, the copay was more than we charge, which was not fair to the patients.

Compounding pharmacies that say they accept insurance will often let you know that it is common for insurance to reject compounds. In reality, patients end up paying cash for compounded Rx’s whether the pharmacy accepts insurance or not.

We can provide Universal Claim Forms that may be submitted to your insurance company for reimbursement. AB

This depends on the compound. Compounds are made specifically for you and scheduled into our system once we receive payment. Most Rxs can be processed within 24-48 hours; ready to ship or pickup within that time if we receive the Rx from the prescriber+payment from the patient Mon-Thurs. We are not open on the weekends so cannot ship on Sat/Sun. We will let you know an approximate time for your Rx once we receive payment.

Many other compouding pharmacies with high-level compounding operations (those who handle high-difficulty/ compounds such as sterile medications) are operating at a 5-10 day Rx turnaround post pandemic

We ship vitamins and OTC products to all states.

Prescription medications

We are licensed to fill and ship prescription medications to the following 12 states:

  • Connecticut
  • Delaware
  • Florida
  • Kentucky
  • Maryland
  • Massachusetts
  • Minnesota
  • New Jersey
  • New York
  • Ohio
  • Pennsylvania
  • Rhode Island

View our shipping areas here »

Microcrystalline Cellulose (Avicel) and Acidophilus. We have also used Ascorbic Acid, Calcium Carbonate or Sodium Bicarbonate. We never use Lactose as it is highly irritating to many patients.

Yes! We have many flavors available for both human and vet patients. Make sure to ask to find out all your options!

Yes, we are often asked to make custom medications for pets. Manufactured products don’t offer all strengths, flavors, or dose forms needed for different breeds and pet preferences.

Federal regulations prohibit the return of any prescriptions that have been dispensed.

Sure, please provide us with your Rx# and your practitioner’s phone number.

You can call or text 201-447-2020 or fill out a refill request form online.

You can call or text 201-447-2020. 

You can also submit a HIPAA compliant inquiry here.

Because we have to make this customized prescription specifically for you; it takes skill, effort, and time. WE need to know that you absolutely want your prescription before we begin the process.

We can meet a variety of needs such as lactose-free, dye-free, pork-free capsules, vegetarian capsules, gluten-free, sugar-free, Kosher.

It depends on the prescription, ingredient costs, and lab time required for compounding. We charge a very fair price for every compound. 

You can fill out our online refill form, or call/text 201-447-2020. In text you should include your Rx #.